How can I make a complaint? The Instashade Complaints procedure

We’re sorry if you feel the need to make a complaint. If you need to get in touch with our Customer Care, our advisors are here to help and resolve your query. Our team are fully trained, and will ensure your query reaches the right team if they can’t get it sorted for you.

Please follow the steps below:

  • Use the ‘Contact‘ button on our website or email us at
  • Please provide as much information as possible such as your order number, name, postcode, so our team can help straight away.
  • Once we’ve received your query, the relevant team will get back to you as soon as possible. During busy periods, this may take a little longer and we appreciate your patience. 
  • All our teams and advisors that can resolve your query are based in our sales office. So rest assured you’re contacting the right team!
For more information you can view our Ts&Cs page here
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